Privacy Policy

1. Introduction

Jack and Jane, LLC (“Company,” “we,” “us”) respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit jackandjane.com or purchase our research products. By using our site, you consent to this policy.

2. Information We Collect

Personal Information

Name, email, phone, shipping/billing address, account credentials.

Payment Information

Processed by third-party payment processors; we do not store full credit card numbers.

Order Information

Purchase history, product preferences, volume pricing tier.

Account Information

Affiliate data, referral codes, loyalty points.

Automatically Collected

IP address, browser type, device info, operating system, referring URLs, pages visited, time spent, click patterns.

Cookies and Tracking

Session cookies, persistent cookies, analytics cookies, referral tracking cookies (30-day attribution window).

3. How We Use Your Information

• Process and fulfill orders
• Manage your account and preferences
• Calculate and apply volume pricing tiers
• Process affiliate commissions and referral tracking
• Send order confirmations, shipping notifications, delivery updates
• Marketing communications (with opt-out capability)
• Improve website functionality and user experience
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

Payment Processors

To process transactions securely.

Shipping Providers

Name, address, phone for delivery.

Analytics Providers

Anonymized/aggregated data for site improvement.

Legal Requirements

When required by law, subpoena, or government request.

Business Transfers

In connection with merger, acquisition, or sale of assets.

We NEVER sell your personal information to third parties. We NEVER share your data with advertisers for targeted advertising.

5. Cookies and Tracking Technologies

Essential Cookies

Site access (jj_access), cart session, authentication tokens.

Referral Cookies

Affiliate attribution (30-day window, first-touch attribution).

Functional Cookies

Preferences, locale settings.

Analytics

Page views, navigation patterns (anonymized).

You can manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect site functionality, including cart persistence and account authentication.

6. California Consumer Privacy Act (CCPA) Compliance

As a California business, we comply with CCPA. California residents have the right to:

Right to Know

Request what personal information we collect, use, disclose, and sell.

Right to Delete

Request deletion of personal information we hold.

Right to Opt-Out

Opt out of the sale of personal information (we do not sell personal info).

Right to Non-Discrimination

We will not discriminate against you for exercising CCPA rights.

To exercise these rights, email legal@jackandjane.com with subject “CCPA Request.” We will verify your identity and respond within 45 days. You may designate an authorized agent to make requests on your behalf.

7. Data Security

• Industry-standard encryption (TLS/SSL) for data in transit
• Secure third-party payment processing (PCI-DSS compliant processors)
• Access controls and authentication for internal systems
• Regular security assessments

Despite our measures, no internet transmission is 100% secure. We encourage strong passwords and account security practices.

8. Data Retention

• Account data: retained while account is active, then 3 years after last activity
• Order history: 7 years for tax and legal compliance
• Payment information: not stored (handled by payment processors)
• Marketing preferences: until you opt out or delete your account
• Analytics data: aggregated and anonymized after 26 months
• Cookies: session cookies expire on browser close; persistent cookies per their defined expiry

9. Children's Privacy

Our site and products are intended for individuals 21 years of age or older. We do not knowingly collect information from anyone under 21. If we discover we have collected information from someone under 21, we will delete it promptly. If you believe a minor has provided us information, contact legal@jackandjane.com.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We encourage you to review the privacy policies of any third-party sites you visit. Third-party services include payment processors and shipping carrier tracking pages.

11. International Users

Our site is operated from the United States. If you access from outside the US, your information may be transferred to and processed in the US. By using our site, you consent to this transfer. We currently ship only within the United States.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be notified via email to registered account holders. Continued use after changes constitutes acceptance. We encourage periodic review of this policy.